Blog Layout

Call Center Agent Interview Advice: Practice and Research

Interviewing for a new job is always scary, especially for a new graduate.  With no experience and little information about the job, it is normal to hesitate.

A lot of readers sent their emails asking alist of questions and favorable answers to call center agent interviews.  Though it would be easier to give the answers, it would not be fair to you or the company interviewing for the open positions.  What we can do is provide some guidance on how to pass.

Research
Someone asked what thequalifications would be to become a call center agent.  The generic profile would be dependent on whether this is a voice or non-voice account.  You can further expand this into inbound and outbound.  Usually HR would list down the general qualifications for your reference but I suggest you research a little bit more.

If you have friends who are in the industry, they are a great resource to talk about how their interview went.  You need to research about the company as well and the position they are looking for.  Their website is more often than not included in the job ad.  Start from there.

Practice
Not everyone is lucky to pass any interview and all we need is practice.  Does this mean you have to go through a lot before you are hired?  This is possible and has happened to a lot of job seekers in this industry.  Remember, I mentioned in a previous post that the “how” is important.  Practice with different people (friends, acquaintances, or even your family).  Working in a call center means having to deal with different personalities and if you’re comfortable with that, then you are on your way.

Here are some links to other posts that you can go to in preparation for your job endeavor.

Enjoyed this one? Thank you for sharing it.

Keen to read more?

By Rew Shearer 19 Mar, 2023
For a digital native, whose most important events had always happened under the eye of a smartphone, the devices confirmed the significance of the moment.
By Jam Mayer 20 Aug, 2022
This guest blog post was written by Hannah Shearer. The key problems with our educational system are industrial age values, inauthentic learning and no room for passion.
By Jam Mayer 23 Jan, 2022
Marketers should start as customer service reps. They could then become great marketers. Not what everyone thinks or expects them to be - just promoters.
More Posts
Share by: