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With the overwhelming emails and comments I’ve received since I posted the Call Center Agent Interview Questions article, I thought it would good to offer a series of webinars to answer your questions.
IBM Research Labs have developed new technology to mask and protect private information captured by call centers.
Guest blog post by John Joseph, Vice President of Corporate Marketing at Envox Worldwide.
There are tons of agents that either rant or rave about their jobs. I found one that has a lot of promise.
Due to today's constant advancement of technology, we expect gadgets to come out with the latest and most number of features in one device.
Interviewing for a new job is always scary, especially for a new graduate. With no experience and little information about the job, it is normal to hesitate.
Going through and passing the recruitment process is dependent on passing the assessments and how you communicate to the interviewer.
What does a “911” call center look like? How are dispatchers or agents trained? What does it take to be one?
A New Zealand 111 (ala 911) agent was reprimanded for failing to get critical information when a woman called to report her husband was threatening her life. Her husband was shot.
