Faith emailed and asked some advice on how to pass the initial group of exams being conducted in call centers. This is her story (edited):
“Hi! I am applying for a call center job but I still don’t have it. I’ve applied in several call centers and had my exam today but I didn’t make it. I also went to a job fair and was successful but failed the final interview. I will not give up and hope that someday I will be able to work in a call center.”
Part of the recruitment process, usually the initial interview is the most critical. Most centers would have a structured. I’ve listed some common interview questions to help you prepare when you apply in a call center. If you have anything more, please send it over so we can list as many as possible.
I started out when we had no choice but use a tape recorder stuck to an analog phone. Can you imagine dialing an agent’s ID and wait until the right moment to press the Record button? That was then. Now most call centers have their own automated recording solution.